SHIPPING

Shipping guidelines

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or encounter any other problems, please contact our customer service team. Below we explain how your order will be processed and delivered.

1. Placing an order

The ordering process at Serena Melbourne is as simple as possible. First, place the desired product in the shopping basket on the product page. To do this, click on the black "Add to basket" button.

Here it is important that you check that you have selected the correct variants. If everything is in order, press the "Checkout" button. On the information page, enter the correct address. Make sure that all the information is filled in correctly. When this information is filled in correctly, you can press the "Proceed with shipping" button.

On the "Dispatch" page, you can double-check the details of the address you entered. You can also see that every shipment is delivered free of charge. As a thank you to our customers, we always cover the cost of shipping and delivery. You can now proceed by clicking on the "Proceed to payment" button.

In the payment options, you can choose between several different payment methods. At serena-melbourne.com, all payment options are SSL-encrypted, which means you can always be sure of having a secure payment environment.


2. Shipping your order

Found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

In order to charge reasonable prices for our products, we bundle packages in large quantities and once we reach our minimum order value, we ship all packages at once. We hope you understand and want to help us create a better and healthier world.

Below you can see the average delivery time for all our parcels :

- Once you have placed your order, we take 1 to 2 working days to process your order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.

- Once your order has been processed, it will be shipped. It takes on average 2-7 days for your order to be delivered.
Once you have ordered an item from us, you can easily see when your parcel will be delivered.

When you have ordered an item from us, you can easily see when your package will arrive after a few days. You will receive a personal tracking code by email, which you can use to track your order via our Order Tracking page.

E-Mail: support@serena-melbourne.com