Shipping policy
Shipping & Delivery Policy
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Origin
We ship all orders directly from our warehouses in Hong Kong, China, and Australia.
We proudly ship to Australia, New Zealand, USA, and Europe, with reliable tracking on every order.
Delivery Time
Standard Shipping: 5–12 business days (varies by destination)
Express Shipping (if available): 3–10 business days
Note: Shipping times may vary based on your location and local customs procedures.
Tracking Information
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can monitor your shipment status in real time.
International Shipping
We ship worldwide. Customs fees or import duties (if applicable) are the responsibility of the customer and vary by country.
Delays
While we strive to deliver your order quickly, unforeseen delays due to customs, weather, or global events may occur. We appreciate your understanding.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date for assistance.